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Historically the City of Solon contracted with Cleveland Division of Water to perform sanitary sewer billing on its behalf. Our charge was included on their bill for water service which you received on a quarterly basis, 4 times per year.
In 2011 the City of Solon decided to discontinue this practice and bill separately for sanitary sewer. This resulted in residents and businesses receiving 2 bills each quarter, 1 for water and 1 for sewer. The City of Cleveland will continue to follow their established billing schedule for water, while the City of Solon established for the bill for sanitary sewer to be received on approximately the following dates:
June 1st - 1st Quarter Billing
September 1st - 2nd Quarter Billing
December 1st - 3rd Quarter Billing
March 1 - 4th Quarter Billing
This change has been made to improve the management of our accounts as well as to ensure timely answers to your questions and concerns.
Q Can I view Current/Previous information about my account? A Yes up to 12 months data may be accessed as it becomes available
Q I am having trouble signing up. What am I doing wrong? A Register using your account number and address exactly as shown on your SOLON SEWER BILL
Q What credit cards are accepted? A Residential customers can use Visa/MC. American Express is not accepted at this time.
Q Can I change my pin/password? A Yes after 1st Login using pin assigned
Q I do not see the payment I just made, will it show at some point? A On-Line Payments can take up to 2 business days to post
Q Can I get a receipt? A Receipts are emailed to addresses entered with credit card information, and may be printed at process end.
Q I can not complete the payment process from my wireless device (phone, tablet, etc..) Why? A While every effort is made to support multiple computing platforms, there are too many types and versions of internet capable devices to fully support all of them.