Historically the City of Solon contracted with Cleveland Division of Water to perform sanitary sewer billing on its behalf. Our charge was included on their bill for water service which you received on a quarterly basis, 4 times per year.
Sewer Billing Account Registration Video
In 2011 the City of Solon decided to discontinue this practice and bill separately for sanitary sewer. This resulted in residents and businesses receiving 2 bills each quarter, 1 for water and 1 for sewer. The City of Cleveland will continue to follow their established billing schedule for water, while the City of Solon established for the bill for sanitary sewer to be received on approximately the following dates:
- June 1st - 1st Quarter Billing
- September 1st - 2nd Quarter Billing
- December 1st - 3rd Quarter Billing
- March 1 - 4th Quarter Billing
This change has been made to improve the management of our accounts as well as to ensure timely answers to your questions and concerns.
The Sewer Billing Division is governed by Chapter 1046 of the Solon Codified Ordinances.
Please contact a representative of our Sewer Billing Division, at (440) 337-1334 should you have any questions or concerns regarding you sanitary sewer billing.
Please contact the Cleveland Division of Water at (216) 664-3130 should you have any questions or concerns regarding your water billing.
For immediate payment contact the sewer billing division at 440-337-1334
Frequently Asked Questions
Can I view Current/Previous information about my account?
Yes up to 12 months data may be accessed as it becomes available
I am having trouble signing up. What am I doing wrong?
Register using your account number and customer number exactly how it appears on your bill.
What credit cards are accepted?
Residential customers can use Visa, MasterCard, American Express and Discover.
How do I reset my password?
If you chose to sign-up with an email address, use the “Reset Password” link on the sign-in dialog.
I do not see the payment I just made, will it show at some point?
On-Line Payments can take up to 2 business days to post
Can I get a receipt?
Receipts are emailed to addresses entered with credit card information, and may be printed at process end.
I cannot complete the payment process from my wireless device (phone, tablet, etc.) Why?
While every effort is made to support multiple computing platforms, there are too many types and versions of internet capable devices to fully support all of them.
Summer Use Adjustments
The Water Reclamation Department is authorized to provide a Summer Use Adjustment Program for owner occupied 1, 2, 3 and 4 family residential accounts in good standing. The adjustment shall be applied to the third and fourth quarter (summer months) consumption meter readings based on the historical typical consumption established in the first and second quarter readings (winter months). If for any reason actual readings are not available to establish typical use, the program will utilize the last 2 actual winter quarter readings. In the case that summer use is less than historical typical use, no adjustment would be necessary. If an actual summer reading is not available, the program will default to the last actual summer reading. Amended by ordinance no: 2011-13 on January 18, 2011.